Help Center

You can store different shipping addresses within your account to make your order checkout process even easier.

1. Click on the person icon in the top right corner of your screen.

2. Select 'Login' and enter your email address and password on the login screen. (Not got an account yet? Select the 'Create Account' option first.)

3. Now click View Addresses at the bottom of the page, and then you will be redirected to the page where you can store your address for faster checkout.

https://prnt.sc/rzd80j

You can store different shipping addresses within your account to make your order checkout process even easier. 

1. Click on the person icon in the top right corner of your screen. 

https://prnt.sc/rzd5dd

2. Select 'Login' and enter your email address and password on the login screen. (Not got an account yet? Select the 'Create Account' option first.)

https://prnt.sc/rzd65p

There are many ways to tell your fellow consumers what you think about Freeman Vape Juice. Reviews are the lifeblood of any business and we are always grateful to receive them. They help us to learn how to do things better or to know when we've done a good job. If you've placed an order on our site, you will receive two follow up emails prompting you to leave a review. One email will be to ask you to review the product you bought - these help people make informed choices about their vaping equipment.

You can view all of your current and previous orders that you've placed on our website, and see their fulfillment status.

1. Click on the My Account in the top right corner of your screen.

2. Select 'My Account' and enter your email address and password on the login screen. (Not got an account yet? Select the 'Create Account' option first.) 

3. The screen will now show your order history with Freeman Vape Juice. Click on any of the order numbers in the left hand column to see each order in more detail.

With all of the secure websites we access regularly, who hasn't forgotten a password or two in their time? It happens to the best of us! Luckily, it doesn't mean that you won't be able to purchase your favorite vaping products. Simply follow the steps below to reset your password.

1. Click at the top of the screen on My Account.

2. You will be taken to the login screen. Enter the email address that you used to setup your account. 

3. Next click on the 'Forgot your password?' link below the password field.

https://prnt.sc/rzdmc8

4. Enter your email address again and click 'Submit'.

https://prnt.sc/rzdo3v

5. You will receive an email from Freeman Vape Juice containing a link to 'Reset your password'. Click the link.

6. You will be taken back to the Freeman Vape Juice website to a new 'Reset account password' page. Choose a new password, enter again to confirm, and select 'Reset Password'.

You sure can! When you receive your email notification to say that your order is on its way, click on the 'View your order' button within the email which will take you to your order page on the website. There you will find your order tracking number. You will also see an option to receive order updates via text. Simply enter your mobile phone number into this field and you will start to receive notifications via email and text.

Yes, the minimum shipping cost is £10

We strive to dispatch all orders placed before 3.30pm Monday to Friday the same day. 

Due to the Corona Virus outbreak we will be shipping as usually but only on Monday, Wednesday and Friday. So if you place your order on Tuesday it will be fulfilled the next day on Wednesday, if you order on Thursday it will be fulfilled on Friday, and if you order in the weekend we will fulfill it on Monday. Please note there might be some delays, up to 10 days is possible.

As soon as we've shipped your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.

Once your order is shipped, we'll email tracking details to you along with your dispatch confirmation. If you're a registered customer you can also find these details by logging into your account and viewing your order history.

Absolutely! Our online store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. From annual on-site assessments validating compliance to continuous risk management, Shopify works really hard to ensure their shopping cart software and ecommerce hosting is secure.

Have a look at our detailed online refund policy to find out more.

No need to worry - if part or all of your order is damaged in transit send us an emaill with the subject line like this

ORDER: XXXX  and attach pictures to your email as proof. 

Email support@freemanvapejuice.com and we will take care of it.

If your order doesn't arrive because of a shipping error or problem with the courier, please email support@freemanvapejuice.com we will respond as soon as we can. 

Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control.

To view the contents of your cart at anytime before you checkout, click on the shopping cart icon in the upper-right corner of the site. Once you click on this icon, you can easily change the number of a particular item in your cart by updating the quantity listed - the cart will automatically update. You can also delete any item in your cart by clicking the “X” to the right of that item. Again, the cart will update automatically.

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via email that we have received your order. Please be sure to enter your email address correctly on the order form so that we can be sure to keep you updated about your order.

Vape juice will darken over time, regardless of environment. Also, e-liquid that contains freebase nicotine has a shorter shelf life than nic salt based liquid due to the effects of oxidation. 

Try the following:

1. Store your e-liquid bottles in a cool, dark, dry environment. 

2. 1. Think about how long the vape juice has been sitting in the tank - exposure to heat, UV and oxygen can cause e-liquid to darken over time.

   2. Check what nicotine strength your e-liquid is - higher nicotine levels will oxidise faster and cause your vape liquid to darken more quickly.

   3. Make sure your tank is nice and clean - any residue of old e-liquid can affect the new juice in the tank.

Check if your coil is in need of replacing. Coils don’t last forever, and when they wear out, they can deliver an unpleasant burnt taste. How often they need replacing depends on a number of factors. 

If you’ve recently replaced the coil, make sure you primed it properly.

If you’ve recently primed the coil, make sure you’ve left enough time for the e-liquid to completely saturate the cotton wicking material before taking a hit.

1. Check that your tank contains enough e-liquid to cover the airflow holes in the coil to avoid the coil drying out.

If none of that worked:

It’s possible that you’re taking too many puffs in quick succession which means that the coil doesn’t have enough time to wick new liquid through before you take the next hit. Consider giving your e-cig a rest between puffs. Alternatively, check if your tank has an option for a coil with larger airflow holes to allow more vape juice into the coil.

Try the following:

1. Take a drink of water.

2. Reduce the number of puffs you take in quick succession.

3. Make sure there is enough e-liquid in your tank so you’re not getting a dry hit.

Check the VG/PG ratio of your e-liquid - VG is the ingredient that produces the big clouds so, if you’re not satisfied with your vapor production, you should consider switching to a vape juice with a high VG content. Make sure your vaping device isn’t in need of recharging. Check that the coil isn’t dry and doesn’t need replacing (if it does, make sure you always follow our coil priming guide). Clean any dust or e-liquid build up from the connections using a cotton bud. 

If none of that worked: It might be time for you to upgrade to a more powerful device: more power = bigger clouds.

1. Increase the power of your device to get a bigger hit.

2. Check your vaping style - long, gentle drags on your e-cig will produce the best hit.

3. Make sure your battery has enough charge.

4. Check if your coil needs replacing

5. If none of these work:

You might be better suited to an e-liquid that contains nicotine salt

Try the following:

1. Blow gently through the tank to get the liquid flowing and release flavour.

2. Take a drink of water to flush your taste buds.

3. Consider how old your e-liquid is - oxidation can lead to degradation in the flavour of vape juice over time.

4. Clean your tank and connections to make sure that no grubby build-up is affecting flavour delivery.

5. Change to a different flavour for a while - if you’ve been vaping the same flavour for a while, you may be suffering from vaper’s tongue (also known as olfactory fatigue, vaper’s fatigue or flavour fatigue). Don’t worry, switching your flavours around periodically usually does the trick.

You sure can! When you receive your email notification to say that your order is on its way, click on the 'View your order' button within the email which will take you to your order page on the website. There you will find your order tracking number. You will also see an option to receive order updates via text. Simply enter your mobile phone number into this field and you will start to receive notifications via email and text.

is ever-changing dependent on local regulations and customs requirements.

Our advice is to use the shipping calculator and enter your address. If we don't currently ship to your destination, the calculator will let you know.

All of our overseas orders are sent by Royal Mail International. Postage costs are based on the weight of your order which will be calculated at the checkout.

We strive to dispatch all orders placed before 3.30pm Monday to Friday the same day. 

Due to the Corona Virus outbreak we will be shipping as usually but only on Monday, Wednesday and Friday. So if you place your order on Tuesday it will be fulfilled the next day on Wednesday, if you order on Thursday it will be fulfilled on Friday, and if you order in the weekend we will fulfill it on Monday.

As soon as we've shipped your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.

Once your order is shipped, we'll email tracking details to you along with your dispatch confirmation. If you're a registered customer you can also find these details by logging into your account and viewing your order history.

No need to worry - if part or all of your order is damaged in transit send us an email at support@freemanvapejuice.com and we will take care of it.

If your order doesn't arrive because of a shipping error or problem with the courier, please email support@freemanvapejuice.com we will respond as soon as we can. 

Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control.

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via email that we have received your order. Please be sure to enter your email address correctly on the order form so that we can be sure to keep you updated about your order.

There are two distinct vaping styles that you might hear people talking about. Learning which style of vaper you are will help you to select the right vaping equipment. 

Mouth to Lung vaping (MTL) 

This style is most common when people first switch to vaping as it most closely replicates the action of smoking. 

MTL vaping is achieved by using less airflow on the atomiser and using your cheeks to draw the vapour into your mouth before taking it into your lungs. 

Direct to Lung vaping (DTL) T

his style is more common as people get used to vaping. DTL vaping is acheived by using more airflow (from large atomisers and wide drip tips) and using your lungs to inhale the vapour directly into the lungs.

Have a look at our detailed online refund policy to find out more.

No need to worry - if part or all of your order is damaged in transit, give our team an email at support@freemanvapejuice.com please use the subject line with the order id.

We pride ourselves in customer satisfaction. if we forget a bottle, or something arrives that is incorrect, we always replace it. 

We understand that taste is subjective and if a flavor doesn't fit your palette, please allow it to steep an additional few days to a week.

Damaged merchandise must be reported to Freeman vape juice immediately upon receipt of shipment. In order to expedite a damage claim with the shipping company, please document any shipping damage with detailed photographs showing the damaged shipping box, packing materials, and damaged products. 

Exceptions to the above are made solely at the discretion of Freeman vape juice.

If a product is still listed on the website, even though it is out of stock, it means that we have more stock on order. If you click on the 'Email me when available' button (next to the price), and enter your email address, you will receive an email notification as soon as we book the new stock into our store.

If a product isn't listed on our website, it either means that we no longer stock that product, or (in the case of brand new products) we have not started to stock it yet. The best way to check if we are planning to stock a particular product is to send us an email to support@freemanvapejuice.com

You can store different shipping addresses within your account to make your order checkout process even easier.

1. Click on the person icon in the top right corner of your screen.

2. Select 'Login' and enter your email address and password on the login screen. (Not got an account yet? Select the 'Create Account' option first.)

3. Now click View Addresses at the bottom of the page, and then you will be redirected to the page where you can store your address for faster checkout.

You can store different shipping addresses within your account to make your order checkout process even easier. 

1. Click on the person icon in the top right corner of your screen. 

https://prnt.sc/rzd5dd

2. Select 'Login' and enter your email address and password on the login screen. (Not got an account yet? Select the 'Create Account' option first.)

https://prnt.sc/rzd65p

You can view all of your current and previous orders that you've placed on our website, and see their fulfillment status.

1. Click on the My Account in the top right corner of your screen.

2. Select 'My Account' and enter your email address and password on the login screen. (Not got an account yet? Select the 'Create Account' option first.) 

3. The screen will now show your order history with Freeman Vape Juice. Click on any of the order numbers in the left hand column to see each order in more detail.

With all of the secure websites we access regularly, who hasn't forgotten a password or two in their time? It happens to the best of us! Luckily, it doesn't mean that you won't be able to purchase your favorite vaping products. Simply follow the steps below to reset your password.

1. Click at the top of the screen on My Account.

2. You will be taken to the login screen. Enter the email address that you used to setup your account. 

3. Next click on the 'Forgot your password?' link below the password field.

https://prnt.sc/rzdmc8

4. Enter your email address again and click 'Submit'.

https://prnt.sc/rzdo3v

5. You will receive an email from Freeman Vape Juice containing a link to 'Reset your password'. Click the link.

6. You will be taken back to the Freeman Vape Juice website to a new 'Reset account password' page. Choose a new password, enter again to confirm, and select 'Reset Password'.

There are many ways to tell your fellow consumers what you think about Freeman Vape Juice. Reviews are the lifeblood of any business and we are always grateful to receive them. They help us to learn how to do things better or to know when we've done a good job. If you've placed an order on our site, you will receive two follow up emails prompting you to leave a review. One email will be to ask you to review the product you bought - these help people make informed choices about their vaping equipment.

If your question has not been answered, with this FAQ

Please contact us either on support@freemanvapejuice.com with your order id/question in the subject line and an explanation. 

Or contact the ceo Paul Freeman paul@freemanvapejuice.com